Privacy Policy

Privacy Policy for Matt AI

Last Updated: 26 March 2026

At Matt AI ("we," "us," or "our"), we specialize in building digital experiences. This Privacy Policy explains how we collect, use, and protect information from our clients, website visitors, and users of the sites we develop.

1. Information We Collect

In addition to standard contact and billing details, we may collect:

• Project Assets: Files, images, and content provided for website development.

• Access Credentials: Temporary login information for hosting providers, domain registrars, or CMS platforms (e.g., WordPress, Shopify).

• Technical Data: IP addresses, browser types, and device information from visitors to our corporate site.

• API Keys & Integrations: Data required to connect your website with third-party services (e.g., Stripe, Mailchimp, Google Maps).

2. How We Use Your Information

We use the information collected to:

• Develop & Deploy: Build, test, and launch your website or web application.

• Technical Support: Provide ongoing maintenance, troubleshooting, and security updates.

• Performance Monitoring: Use analytics to optimize website speed and user experience.

• Project Management: Communicate status updates via tools like Slack, Trello, or Jira.

3. Third-Party Sub-Processors

To provide development services, we may share certain data with trusted sub-processors, including:

• Cloud Hosting & Storage: (e.g., AWS, DigitalOcean, Vercel, GoHighLevel).

• Version Control: (e.g., GitHub, GitLab) where source code may be stored.

• Analytics Providers: (e.g., Google Analytics) to track project performance.

• Payment Processors: (e.g., Stripe, PayPal, Paystack) for project invoicing.

4. Client Confidentiality & Code Security

We treat all client code and proprietary project data as strictly confidential.

• Secure Access: We use encrypted password managers and multi-factor authentication (MFA) to handle client credentials.

• Environment Isolation: We maintain separate development, staging, and production environments to minimize data exposure during the build process.

5. Data Retention

• Project Data: We generally retain project files and source code for the duration of our contract. After termination, we may retain archives for a limited period to assist with migrations or as required by law.

• Credentials: Once a project is completed or a relationship ends, we recommend clients rotate all passwords. We routinely purge client credentials from our internal systems after handover.

6. Your Rights

Under various privacy laws (such as GDPR or CCPA), you have the right to request access to the data we hold, request its deletion, or withdraw consent for us to access your servers or third-party accounts.

7. Contact Us

For any privacy-related inquiries or to request a Data Processing Agreement (DPA), please contact:

• Email: [email protected]

• Phone: (+27) 072 558 1411